Contact Us

If you have questions or concerns then please do not hesitate to get in contact with us via email. We would love to hear from you.

Customer Service Time: 24 Hours. We are currently experiencing more requests than usual, and apologies in advance for any delays you may encounter with our response times. And appreciate your patience during this time.

When on a weekend or holiday, you can email us your query and we will respond as quickly as possible(within 48 hours).

Remember to include your Order Number if you have one if you are enquiring about a current order so we can retrieve your details easily from our systems.

This website is owned and operated by charmfay :

Charmfay Head Office: 97 King Alfred Avenue,Bellingham, London, United (Not a return address)


NOTE: The above address is not the return address, if you want to return it, please contact our customer service by email.