Men's One Love Rasta Stripe Reggae Lover Tank Top

Delivery Process

As soon as your order has been shipped, we will send you a notification email with the tracking details. You can use this information to track your order's progress and know when to expect it.

Upon receipt of your order, we will process and arrange for shipment as soon as possible.Order processing time is approximately: 1 - 7 business days, depending on the number of items in stock and the time frame for restocking.

Orders over $69 ship for free shipping. Orders under $69 ship for standard shipping with flat rate charge of $8.99.

Order Delivery Time=Order Processing Time+Shipping Time

For example, if you order a Hoodie, it will need 1-7 business days of processing time and 7-12 business days of shipping time. Therefore, you are expected to receive it in 8-19 business days.

Note: Note: Delays in shipping may occur with some orders! Due to holidays or website promotions, there is a short-term surge in sales of certain items, resulting in shipping delays caused by insufficient stock quantities.(If you have any questions, please contact customer service to get the specific shipping time of your order!)

International Shipping

• We offer worldwide delivery except for the following non-delivering countries.
• Thailand, India, Brazil, Mexico, Dominica, Reunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, Cote d'Ivoire.

Taxes

• Except for the United States, some countries/regions have already charged 10% tax at checkout, and the courier company will no longer charge customers.
• (Such as the UK and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden, and Estonia) Except for the above countries, if others need to pay import taxes, customs duties and related customs fees for imports. These fees (if applicable) are determined and collected by the customs of the destination country. For more detailed information on charges, please contact your local customs directly.

Order Tracking

• After the order is shipped, we will send you a shipment confirmation email containing the order tracking number and tracking link, you can check the tracking information yourself.
• If you have any questions or need help, please contact our online customer in the first instance at support@charmfay.com

Add Information

• We process orders Monday - Friday (business days), weekends and holidays are postponed.
• All delivery times are for customer reference only and are subject to unforeseen factors.We are not responsible for delays due to (weather, delivery carrier factors, delays related to customer error and holidays, etc.) or any other unforeseen factors.

Note: CHARMFAY is not responsible for delivery failures due to negligent customer behavior. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee information (e.g., address, contact number, or consignee name). We will not be able to refund you for lost merchandise caused by such circumstances. If you find that your order information is incorrect, please contact us at : support@charmfay.com in the first instance and provide us with your order number and correct consignee information.

Returns for Refunds

If you receive a product that is damaged or defective in any way, please contact us immediately. We will work with you to resolve the issue and ensure you receive a replacement or refund.

Email: support@charmfay.com

Time: (Business Days) Mon - Fri 9:00am - 6:00pm (EST)

Note: (Any address on the parcel is not our actual return address, please contact our after-sales customer service to get the correct address if you need to return the goods, we will not refund the parcel lost due to private return.)

Thank you very much for liking our products and designs and choosing to shop at CHARMFAY.

If you have any questions about our products or are not satisfied with your purchase, you can contact us for an exchange, return or refund. Email: support@charmfay.com , Contact us so we can help you further .

Return

a. The following items cannot be returned or exchanged: undergarments, accessories, customized shirts/t-shirts, clearance items, non-returnable logos and free gifts.

b. Returned items must be in their unused condition within 30 days of delivered date with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

c. Any return request without customer service authorization will not be processed, for returns please contact our customer service for a return label.

d. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of products that is not bought from our store.

Exchange

We are willing to replace or return damaged or defective merchandise at no charge to you! If you just don't like the product, then you are responsible for the shipping costs to return or exchange it!

Please contact our customer service for a return/exchange label within 30 days of receiving your order, after-sale email: support@charmfay.com.

Return Process

1: Within 30 days of receiving your order, please send an email to support@charmfay.com with your order number,reason for return, and attached photos for verification.

2: Once we receive your return request, our support team will follow up on your request and provide a solution. (We understand your urgency, but please allow us some time to respond, We will get back to you as soon as possible.)

3: Place your items back in their original packaging and make sure that they have not been laundered or altered.

4: Deliver your package to a certified carrier. Please make sure to obtain a logistics receipt and tracking code so that we are aware that you are sending the items back to us.

How to Issue a Refund After I Return the Items?

1. Once we receive the returned item, it will take 3 to 7 business days to process your request.

2. The refund will be credited back to your order original payment account as per your request.

3. PayPal refunds may take up to 3 business days to process and appear in your account.

4. Credit card refunds will take between 7-14 business days to appear in your account. The exact timing of this delay depends on your credit card company.

5. Once the refund process is completed, you will receive a refund confirmation email.

6. The original shipping fees and shipping guarantee are non-refundable.

Note: CHARMFAY does not take responsibility for delivery failures, losses,or any other issues caused by customer negligence. Negligence includes but is not limited to refusal of delivery confirmation and incorrect recipient information (such as address,  contact number, or recipient's name). In such cases, we are unable to process a refund for you. If you discover any inaccuracies in your order information, please contact us at support@charmfay.com as soon as possible, providing your order number and the correct information. Thanks for your understanding and cooperation!

Common Return Questions:

Q1:What should I do if I receive a damaged or defective item?

A:Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong product, please contact our support team immediately at support@charmfay.com so that we can assess the issue and rectify it.

Q2:When will I receive the replacement item if I request an exchange?

A:When you submit an exchange request, we will review and process your request.After processing, we will send you an email with a tracking number and link so that you can track the progress of your package.

Q3:Can I return promotional items or gift card items?

A:Unfortunately,we do not accept returns for promotional items or gift card items.Promotional items are final sale items and cannot be returned.

Q4:Can I try on the item? If I don't like it, do I meet the 30-day return policy?

A:If you don't like the item or want to return or exchange it due to unsatisfactory style, color, change in personal preference or wrong purchase, we are willing to replace it with another item in the store free of charge, but the resulting return and exchange costs will need to be borne by you and the initial shipping costs are non-refundable.

Notes On Handling Returns

The product packaging and appearance should remain intact (including packaging fillers and outer packaging bags), and the product accessories, hang tags, invoices, etc. must be complete.

If discounts such as coupons are used when purchasing products, the aforementioned coupon will not be refunded to your account when you initiate a return. If you choose to return the product, we will refund the actual payment you made for the purchased item to your current payment account.

Note: (Any address on the parcel is not our actual return address, please contact our after-sales customer service to get the correct address if you need to return the goods, we will not refund the parcel lost due to private return.)

Contact Us

For any other situation not covered by the above policy, please contact us.

Email: support@charmfay.com

Time: (Business Days) Mon - Fri 9:00am - 6:00pm (EST)